Let’sbuildfast & accuratecustomer care
- Let's improve Net Promotor Score
- Let's do it First Time Right
- Let's decrease handling times
Consumers expect to be helped quickly when they need assistance. Handle questions automatically via chatbots and assist your agents in quickly finding the right solution. Offer fast and accurate service, be proactive and make sure your consumers feel understood.
Collective Memory
Collective Memory assist your human agents to handle incoming request quickly and accurately. It suggests the most relevant answers, information and forms based on all historical interactions. The agent has the option to accept, adjust or reject this information in their own conversations. In this way a feedback loop has been created and the Collective Memory will perform better over time. This substantially decreases handling times and improves customer satisfaction because of improved accuracy.
Digital Shopping Assistant
With a digital shop assistant you will give your consumers the personal experience they previously had in physical stores. The intelligent chat bot automatically handles repetitive questions and proactively assist your consumer in their buying journey by starting a real conversation. When more emotional intelligence is needed we make sure there is a smooth hand-off process to one of your human agents.